Privacy Policy

Effective Date: January 1, 2026
Last Updated: February 18, 2026

Serenity Springs Treatment & Helpline ("we," "our," or "us") is committed to protecting the privacy and confidentiality of all individuals who visit our website at serenitysprings.xyz and utilize our addiction treatment services at our Portland, Oregon facility. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

1. Information We Collect

Information You Provide

• Name, phone number, and email address when you contact us
• Insurance information for verification purposes
• Health information related to treatment services (Protected Health Information)
• Address and demographic information during the admissions process

Information Collected Automatically

• Browser type, operating system, and device information
• IP address and approximate geographic location
• Pages visited and time spent on our website
• Referring website or search terms used to find us

2. How We Use Your Information

• To respond to your inquiries about addiction treatment
• To verify insurance eligibility and facilitate admissions
• To provide clinical treatment services at our Portland facility
• To improve our website and treatment programs
• To communicate important updates about our services
• To comply with legal and regulatory requirements

3. HIPAA Compliance & Protected Health Information

Serenity Springs Treatment & Helpline is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA). All Protected Health Information (PHI) collected during the treatment process is handled according to HIPAA's Privacy Rule and Security Rule.

• PHI is stored securely with encryption and access controls
• Only authorized clinical and administrative staff access PHI
• PHI is never shared for marketing purposes without explicit consent
• We maintain Business Associate Agreements with all third-party vendors who handle PHI
• All staff receive annual HIPAA training

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• Treatment purposes: With your clinical team at our facility
• Insurance: With insurance providers for billing and coverage verification
• Legal requirements: When required by law, court order, or regulatory mandate
• Emergency situations: To protect patient or public safety
• With your consent: When you provide written authorization

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic. These may include:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our site
• Performance cookies: Improve website speed and reliability

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features.

6. Your Rights

You have the right to:

• Request access to your personal information and PHI
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Receive an accounting of PHI disclosures
• Request restrictions on certain uses of your PHI
• Receive a copy of this privacy policy
• File a complaint if you believe your privacy rights have been violated

7. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL encryption for all website communications
• Secure electronic health records systems
• Physical security measures at our Portland facility
• Regular security audits and vulnerability assessments
• Employee background checks and security training

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website is not designed for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

11. Contact Information for Privacy Concerns

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer:

• Phone: (458) 200-1750
• Email: [email protected]
• Mail: Privacy Officer, Serenity Springs Treatment & Helpline, 852 SE 59th Ave, Portland, OR 97215

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your HIPAA rights have been violated.